Refund Steps

1. The customers should email [email protected] or contact 24/7 Livechat with your requirement on our site.

2. Please be patient, we will verify your order as soon as we receive your request.

3. If the situation qualifies for a refund, we will refund you as soon as possible, but the time will vary depending on the payment method.

Refund Conditions

As long as the customer encounters the following situations during the transaction, they can initiate the refund procedure on their initiative.

1. Due to the mistakes of POECurrency, which leads the customer's order cannot be completed on time.

2. An unexpected operational failure occurred during the transaction.

3. Inventory shortage.

Refund Notice

1. The customers could ask for the refund after paying successfully before the order was completed without any condition, and we only support refunds for undelivered products.

2. If the customer's personal information cannot be matched with the original bank data, this site will automatically list it as high risk.

3. POECurrency reserves the right to interpret the Refund Policy.